FAQ's
Welcome to our FAQ — this space is here to give you quick, clear answers about our apparel, shipping, and more. At Libasun Lakum, we focus on clothing for you, so we want your experience to be smooth from start to finish.
GENERAL
Below are answers to common questions about our brand, drops, sizing, and support — so you can shop with confidence.
Do you sell men's and women's clothing?
Yes, all of our pieces are unisex and modest by design, so they can be worn by anyone. Just check the sizing chart to make sure you get the right fit.
I don’t usually shop online — how can I be sure your store is legit?
Totally understandable. Libasun Lakum has served customers across North America with real orders, verified reviews, and repeat buyers. We use secure payment processors through Shopify, PayPal, Apple pay, Google Pay, and more. Every order comes with tracking and confirmation. You can also check out our Instagram [@libasunlakum] for behind-the-scenes content, customer photos, and reviews. Still unsure? Just message us directly — we’re happy to chat before you order.
Do you ever drop women-specific or kids styles?
Right now, we focus on unisex essentials, but we’re exploring more styles based on demand. Sign up for updates — we announce new drops via email and Instagram.
Do you restock sold out items?
It depends on the collection — some items are restocked regularly, while others are limited edition and won’t return once sold out.
Is Libasun Lakum a Muslim-owned brand?
Yes, we are 100% Muslim-owned and run.
Do you offer any support if I need help with sizing, shipping, or an order issue?
Absolutely. Just email us at info@libasunlakum.com or DM us on Instagram. We aim to respond within 24 hours to make sure you’re taken care of.
Products
Below are some common questions about sizing, quality, and care for our apparel.
How do your hoodies and crewnecks fit? Should I size up or down?
Our hoodies and crewnecks have a slightly oversized fit. Want an even looser, more relaxed feel? Size up for that streetwear look.
How do your cargo pants fit? Should I size up or down?
We recommend sizing up for the best fit. Most of our customers prefer a looser feel, especially around the ankles — and sizing up gives that perfect, baggy look.
Will your prints crack or fade after a few washes?
Our prints are made using durable, high-quality silk-screen printing that holds up well over time, without cracking or fading. To keep them looking their best, we recommend washing inside out with cold water and using low heat or air drying.
How do I care for my new apparel?
Wash cold, inside out, and hang dry or tumble on low. This helps preserve the fabric and any print, keeping your pieces looking fresh for longer.
SHIPPING & RETURNS
Below are some common questions about shipping times, exchanges, returns, and delivery coverage.
How soon will I get my order after purchasing?
Orders are typically processed in 1-2 business days, then shipped via tracked USPS or UPS. U.S. deliveries usually arrive within 3-5 business days, and Canadian orders within 4-6 business days. You'll receive tracking info as soon as your order ships.
Can I return or exchange if I ordered the wrong size or changed my mind?
Yes — we offer returns and exchanges within 30 days of delivery, as long as items are undamaged and in original condition. Just reach out to info@libasunlakum.com and we’ll take care of you.
Where do you ship to?
We currently ship to the U.S. and Canada. If you’re outside these regions and want to order, send us a message — we’re working to expand international shipping soon.